Terms of Service

Effective date: May 13, 2026

1. Who we are and what these terms cover

These Terms of Service ("Terms") govern your use of grandcentralgrowth.com (the "Site") and the marketing, AI ops, and consulting services offered by Grand Central Growth LLC, a Florida limited liability company ("Grand Central Growth," "we," "us," or "our").

By using the Site, downloading our resources, booking a call, or engaging us as a client, you agree to these Terms. If you do not agree, do not use the Site or our services.

For paying clients, a separate Master Services Agreement ("MSA") will govern the specific service engagement. Where the MSA and these Terms conflict, the MSA controls.

2. Use of the Site

You may use the Site for lawful purposes only. You may not:

• Scrape, crawl, or harvest content from the Site without our written permission.
• Reverse engineer, decompile, or copy the Site or its underlying technology.
• Use the Site to send spam, malware, or any harmful content.
• Impersonate Grand Central Growth or misrepresent your affiliation.
• Use any content from the Site to train AI models without our written permission.

We may suspend or terminate your access to the Site at any time, for any reason, without notice.

3. Services we offer

Grand Central Growth provides productized marketing and AI ops services to outdoor lighting installers and selected adjacent home services. Services are offered in productized monthly tiers depending on scope, and include some combination of paid advertising management, AI receptionist deployment, call tracking, CRM setup, content production, and reporting.

Specific deliverables, timelines, and scope for each engagement are set out in the MSA signed at the start of the engagement.

4. Fees and payment

Setup fees. Setup fees are due at the start of the engagement and are non-refundable.

Monthly management fees. Monthly management fees are billed in advance via Stripe on the engagement start date and on the same day of each subsequent month.

Ad spend. Ad spend is separate from management fees, is billed directly by the ad platform (Meta, Google, LSA, etc.) to the client's credit card or billing account, and is not eligible for any refund or guarantee. Where Grand Central Growth fronts ad spend on behalf of a client, the client is invoiced for actual platform spend plus any applicable processing surcharge, due within seven (7) days of invoice.

Late payment. Invoices unpaid for more than 14 days may result in service suspension. Reactivation may require payment of an administrative fee.

Taxes. Fees are exclusive of applicable sales, use, or VAT taxes, which are the client's responsibility.

5. 30-day money-back guarantee (first 5 clients)

For the first five paying clients to engage Grand Central Growth, we offer a 30-day money-back guarantee on monthly management fees. The guarantee:

• Applies only to monthly management fees paid during the first 30 days of the engagement.
• Does not apply to setup fees or to ad spend.
• Requires the client to have used the services in good faith, provided requested assets and approvals on time, and given us reasonable opportunity to deliver.
• Must be requested in writing by email to miles@grandcentralgrowth.com within 14 days of the end of the 30-day window.

The first five clients are determined by the date the MSA is signed. After the first five, this guarantee no longer applies.

6. Term and termination

Engagements are month-to-month unless the MSA specifies otherwise.

Either party may terminate the engagement by giving 30 days' written notice. Termination does not entitle the client to a refund of any fees already paid, except as expressly provided under Section 5 (30-day money-back guarantee).

We may terminate the engagement immediately if the client materially breaches these Terms or the MSA, fails to pay invoices when due, or engages in conduct that, in our reasonable judgment, exposes us to legal or reputational risk.

7. Client responsibilities

To deliver effectively, we need the client to:

• Provide timely access to ad accounts, CRM, Google Business Profile, manufacturer co-op portals, and other systems we need to operate.
• Approve creative, campaign budgets, and other deliverables within the timelines set out in the MSA.
• Provide accurate information about the business, including revenue, install ticket, service area, and existing tooling.
• Maintain payment information on file for ad platforms and Grand Central Growth invoices.

Delays caused by the client may extend timelines and do not entitle the client to a refund.

8. Ownership and account access

Client-owned assets. The client owns its ad accounts, Google Business Profile, manufacturer co-op accounts, CRM database, and any content the client provides to us. On termination, we will hand over administrative access to client-owned assets within 14 days.

Grand Central Growth-owned assets. Grand Central Growth owns its internal processes, playbooks, templates, dashboards, methodologies, internal software, and any proprietary tooling we develop. The client receives a non-exclusive, non-transferable license to use deliverables for the client's own business during the engagement.

Creative and campaign assets. Specific terms for ad creative ownership are set out in the MSA. As a default, the client owns the final-form ad creative shipped on the client's account; Grand Central Growth retains the right to use anonymized performance data, learnings, and case studies in marketing.

AI receptionist (Avoca / Goodcall). Where Grand Central Growth resells third-party AI receptionist services to the client, the underlying service is governed by that third party's terms, and we make no warranty beyond what the underlying vendor provides.

9. Confidentiality

Each party agrees to keep the other's non-public business information confidential and to use it only for the purpose of the engagement. This obligation survives termination.

We may reference the client as a client in our marketing, including on the Site, in pitch decks, and in social content, unless the client opts out in writing.

10. Disclaimers

Marketing results depend on many factors outside our control, including the client's product, pricing, service quality, install capacity, market conditions, ad platform algorithms, and seasonality. We do not guarantee any specific number of leads, bookings, installs, revenue, or return on ad spend.

The Site, the playbook, the newsletter, and any other free resources are provided "as is" and "as available," without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption.
• Grand Central Growth's total aggregate liability arising out of or relating to an engagement is limited to the management fees paid by the client to Grand Central Growth in the three (3) months preceding the event giving rise to the claim.

This limitation applies regardless of the legal theory (contract, tort, statute, or otherwise) and even if a remedy fails of its essential purpose.

12. Indemnification

The client agrees to indemnify and hold Grand Central Growth harmless from any claim, damage, or liability arising out of (a) the client's business, products, or services, (b) content or claims provided by the client for use in advertising, (c) the client's breach of these Terms or the MSA, or (d) the client's violation of any law or third-party right.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws principles.

Any dispute arising out of or relating to these Terms or the engagement that cannot be resolved by good-faith negotiation between the parties will be resolved by binding arbitration administered in Hillsborough County, Florida under the rules of the American Arbitration Association. Each party will bear its own costs and attorneys' fees, except as the arbitrator may award.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction in Florida to protect its intellectual property or confidential information.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "effective date" at the top of this page. Material changes will be communicated by email to active clients. Continued use of the Site or our services after a change constitutes acceptance of the updated Terms.

15. Miscellaneous

Entire agreement. These Terms, together with any MSA, the Privacy Policy, and any signed order forms, constitute the entire agreement between the parties.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

Assignment. The client may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control.

16. Contact

Grand Central Growth LLC
Florida, United States
legal@grandcentralgrowth.com